Help Center
Find answers to common questions about our products and services.
šOrdering & Payment
You can pay safely with iDEAL, Bancontact, Credit Card (Visa, Mastercard), Apple Pay, Google Pay, Klarna and PayPal. All payments are processed via a secure SSL connection.
Yes. Once payment is complete, you will automatically receive an order confirmation by email.
All orders are shipped in safe, discreet packaging.
šShipping
We ship from the Netherlands to all countries within the European Union. Delivery takes 1-5 business days depending on location.
Netherlands: ā¬4.95, Belgium: ā¬9.95, Other EU countries: ā¬14.95. Orders over ā¬250 are shipped free within the EU.
Yes, as soon as your order has been shipped, you will receive an email with the track & trace link.
ā©ļøReturns & Refunds
No. We do not accept returns. All sales are final. Please review your order carefully before completing your purchase.
We do not issue refunds for change of mind or unwanted items. If your order arrived damaged or incorrect, please contact us within 48 hours of delivery with photos and your order number.
We do not offer product exchanges.
š¬Contact & Support
The fastest way to reach us is via Telegram:
š¬ Telegram: t.me/@peptidekoning
ā Response within 2-3 hours
š¬ WhatsApp: wa.me/message/CTSUZSQFU36LH1
ā Response within 2-3 hours
For urgent questions, Telegram is your best option!
Our customer service team is available:
Monday - Friday: 9:00 - 17:00 CET
Telegram support has extended availability and typically responds much faster than email.